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POSITION OVERVIEW

Woven is seeking a Senior Graphic Designer with a sophisticated eye for design, strong technical capabilities, and a passion for innovation. This role is ideal for a designer who excels in visual storytelling, brand building, and multi-channel creative execution—including web, print, photo/video, and emerging technologies like AI. The ideal candidate is highly collaborative, detail-oriented, and brings a modern aesthetic aligned with the luxury market.

KEY RESPONSIBILITIES

• Brand & Graphic Design
  • Own and maintain the visual brand identity across all platforms.
  • Design digital and print collateral including email campaigns, social assets, packaging, presentations, and stationery.
  • Ensure consistency in typography, layout, and color usage across all creative assets.
  • Collaborate with the Digital Product Manager to improve UX/UI design on the website, including homepage, landing pages, and product pages.
  • Stay up-to-date with design trends in fashion, interiors, and luxury to keep the brand visually current.
• Photo, Video & Visual Execution
  • Plan and participate in in-house photo and video shoots for behind-the-scenes, social, and marketing content.
  • Oversee image retouching, color correction, and video editing.
  • Operate DSLR or mirrorless cameras and gimbals; direct lighting and visual composition.
  • Produce short-form videos for social platforms and campaigns (Premiere Pro required; After Effects a plus).
• AI Integration & Innovation
  • Use AI tools to streamline content creation workflows, mockups, and asset generation.
  • Incorporate AI-enhanced editing, image generation, and automation to increase design efficiency and ideation.
  • Stay informed on AI advancements relevant to design, branding, and creative development.
• Organization & Collaboration
  • Manage a well-organized digital asset system using Dropbox and Google Drive.
  • Provide direction to junior designers and ensure high creative standards.
  • Collaborate cross-functionally with marketing, product, and executive leadership.
  • Manage multiple projects simultaneously while maintaining strong attention to detail and brand alignment.

QUALIFICATIONS

• Bachelor’s degree in Graphic Design or a related field.
• 3–5 years of graphic design experience, preferably within luxury, fashion, interiors, or lifestyle brands.
• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro); Figma and After Effects are a plus.
• Strong creative portfolio showcasing branding, typography, digital design, and AI-enhanced work.
• Knowledge of email marketing tools such as Klaviyo.
• Excellent organizational, communication, and time management skills.
• Passion for design innovation, storytelling, and emerging tools and platforms.

BENEFITS

At Woven, we believe in taking care of our team. As part of our commitment to your wellbeing and professional growth, we offer a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• 15 days of paid time off (PTO), plus company holidays.
• Monthly team lunches and company events to foster culture.

POSITION OVERVIEW

We are seeking a highly organized, proactive, and resourceful Executive Assistant to support the President of Woven in both professional and personal matters. This is a dynamic role requiring exceptional attention to detail, strong communication skills, and the ability to manage diverse responsibilities — from coordinating high-level events and internal communications to handling household and property logistics.

The ideal candidate thrives in a fast-paced environment, maintains a high level of discretion, and has a proven ability to juggle multiple priorities with precision and grace.

KEY RESPONSIBILITIES

• Manage complex calendars, scheduling meetings, appointments, and travel.
• Prepare meeting materials including agendas, decks, and follow-up schedules.
• Attend internal meetings to take detailed notes and track action items.
• Oversee logistics for company and personal events with exceptional attention to detail.
• Assist with PR, marketing, and social media content gathering (for the President and Woven).
• Maintain organized systems via Google Drive for manuals, directories, and key assets.
• Liaise with internal team members, clients, consultants, and external vendors.
• Manage confidential information with the utmost professionalism.
• Coordinate personal tasks such as errands, home appointments, and private event planning.
• Support budgeting and tracking for events, gifting programs, and projects.
• Oversee the client gifting program with a strategic and creative lens.
• Assist with property management tasks, including liaising with vendors and upkeep of a Joshua Tree rental property.

QUALIFICATIONS

• 2–3 years of experience in executive or personal assisting, project coordination, or production management.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple projects and timelines.
• Tech-savvy, with proficiency in Google Workspace (Drive, Docs, Sheets) and Microsoft Office.
• Self-starter with strong problem-solving abilities and a proactive mindset.
• Able to drive around Los Angeles and must have an insured vehicle.
• Experience managing social media or content is a plus.
• Discreet and professional, with a track record of handling sensitive information appropriately.

BENEFITS

At Woven, we believe in taking care of our team. As part of our commitment to your wellbeing and professional growth, we offer a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• 15 days of paid time off (PTO), plus company holidays.
• Monthly team lunches and company events to foster culture.

POSITION OVERVIEW

Our finance model blends an outsourced accounting team with a focused in-house lead who ensures accuracy, speed, and visibility. This is a growth seat for a hands‑on Senior Accountant / Finance Operations Lead who will coordinate and quality‑control the work of our outsourced bookkeeping/payroll/AP team while building toward Accounting Manager / Controller responsibilities. The fractional CFO owns high‑level policy, forecasting, and technical accounting; you own day‑to‑day execution and vendor outcomes.

KEY RESPONSIBILITIES

Month-End Close & Reporting

• Drive the close checklist and calendar; target internal draft by BD12 (vendor standard reports by the 20th).
• Review and assemble workpapers (bank/credit-card recs, AR/AP roll-forwards, prepaids, accruals, fixed assets) for CFO review.
• Maintain class tracking and ensure proper accrual-basis entries; manage deferred revenue roll-forward.
• Deliver a concise management pack (P&L/BS/CF + variance notes) once vendor reports are received.

Bookkeeping & Vendor Management

• Oversee coding and reconciliations (≈675 transactions/month; 3 bank/credit accounts) performed by the vendor; monitor quality and exceptions.
• Operate an issues log; enforce an SLA of <24-hour response time; run a 30-minute weekly stand-up with the vendor.
• Maintain the chart of accounts, classes/departments, items/SKUs, and document retention standards.

Payroll Oversight (Vendor-Processed)

• Own employee changes, approvals, and audits for biweekly payroll (~32 employees); reconcile GL payroll postings to payroll reports.
• Ensure vendor filing of 940/941, SUI, FUTA, W-2/W-3; coordinate workers’ comp and 401(k) contributions and audits.

AP & Bill Pay (Vendor-Processed)

• Manage the approval matrix and biweekly payment calendar; review AP aging and exceptions; capture early-pay discounts.
• Oversee vendor onboarding, W-9 collection, and 1099 tracking.

Receipt Management (Dext) & Expense Control

• Drive compliance: monitor receipt match rates, follow up on missing documentation, and coach teams on the mobile app.

AR, Invoicing & Collections

• Ensure invoicing cadence and deposits/progress billing for custom orders; tie deposits to invoices and maintain AR aging with next-action notes.
• Partner with Sales/Showrooms on holds and releases, apply credit rules, and reduce DSO.

Inventory & COGS Discipline

• Reconcile inventory and COGS monthly by tying FileMaker/operational reports to the GL.
• Document landed-cost and write-off entries for samples and aged stock.

Cash Management & Controls

• Publish a daily cash snapshot and maintain a 13-week cash workbook for CFO review.
• Prepare weekly payment runs for dual approval and manage banking/finance system permissions.

Compliance

• Coordinate CA/NY sales-tax data with the vendor; review and approve returns; track payments.
• Support year-end financial statements and the CPA’s PBC list.

Systems & Projects (Near-Term Priorities)

• Lead the conversion from QuickBooks Desktop to QuickBooks Online Plus and ensure role-based access.
• Implement and maintain Dext, AP management applications, and Gusto payroll integrations; document processes.

QUALIFICATIONS

• 3–6 years of experience in accounting or finance operations (wholesale/retail or light manufacturing preferred).
• Strong month-end fundamentals (reconciliations, accruals, prepaids) and comfort with inventory and COGS.
• Experience coordinating outsourced or shared services (bookkeeping, payroll, AP) and enforcing SLAs.
• Systems experience including QuickBooks Online (or NetSuite/ERP), bill-pay and expense tools, Dext, and strong proficiency in Excel and Google Sheets; FileMaker familiarity is a plus.
• Organized, detail-driven, proactive communicator who values checklists and clear ownership.

BENEFITS

At Woven, we believe in taking care of our team. As part of our commitment to your wellbeing and professional growth, we offer a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• 15 days of paid time off (PTO), plus company holidays.
• Monthly team lunches and company events to foster culture.

POSITION OVERVIEW

The Luxury Installation Specialist is responsible for the professional handling, delivery, and installation of high-end rugs in residential and commercial spaces, ensuring an exceptional client experience. This role requires precision, discretion, and a strong understanding of luxury service standards. As a secondary function, the position supports warehouse and shipping operations, including packing and preparing rugs for transport.

KEY RESPONSIBILITIES

Primary Responsibilities: Luxury Rug Installation

• Perform thorough quality control inspections before and after installation to ensure rugs meet company and client standards.
• Deliver, place, and install luxury rugs in private residences, design studios, showrooms, and commercial spaces.
• Safely handle high-value, delicate, and oversized rugs using proper tools and techniques.
• Measure spaces and adjust rug positioning for optimal aesthetic and functional results.
• Perform rug padding, rotation, and minor on-site adjustments as needed.
• Maintain a professional appearance and demeanor while working in luxury client environments.
• Adhere to safety regulations and best practices, including DOT and company safety guidelines.
• Maintain tools and equipment, ensuring they are clean and in good working condition.

Secondary Responsibilities: Shipping & Warehouse Support

• Pack, wrap, label, and prepare rugs for domestic and international shipment.
• Assist with receiving incoming inventory and verifying shipments for accuracy and condition.
• Maintain organized storage and proper handling of inventory within the warehouse.
• Support loading and unloading of delivery vehicles.
• Follow all safety, handling, and quality-control procedures.

QUALIFICATIONS

• Prior experience in rug, furniture, art, or luxury goods installation preferred.
• Strong understanding of proper rug handling, placement, and installation techniques.
• Demonstrated attention to detail with a commitment to quality control standards.
• Ability to safely handle high-value, delicate, and oversized rugs.
• Excellent spatial awareness and measuring skills.
• Professional demeanor and strong customer-service skills, especially in residential and luxury client settings.
• Ability to follow detailed instructions and work independently or as part of a team.
• Shipping and warehouse experience is an asset.
• Valid driver’s license and clean driving record.
• Ability to lift and maneuver heavy items up to 100 lbs. with assistance when required.

BENEFITS

At Woven, we believe in taking care of our team. As part of our commitment to your wellbeing and professional growth, we offer a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• 15 days of paid time off (PTO), plus company holidays.
• Monthly team lunches and company events to foster culture.

POSITION OVERVIEW

We are seeking an organized, communicative, and client-focused Customer Service Manager to bridge the gap between Sales, Production and Operations. This role owns the entire order lifecycle - from point of sale through to delivery - ensuring accuracy, visibility, and exceptional client experience. The Business Coordinator supports Sales Representatives, Production team, streamlines communication with Operations, and ensures all logistical and fulfillment details are complete and on track.

KEY RESPONSIBILITIES

Order Lifecycle Management

• Own and manage the after-sales process, including services, delivery, and installation.
• Gather complete order details from Sales, including addresses, delivery requirements, and special instructions.
• Ensure all information is accurately relayed to the Operations team with complete specifications.
• Track orders proactively, flag deadlines, and escalate issues to prevent delays.

Client Communication & Coordination

• Serve as a primary liaison for clients and sales representatives regarding logistics timelines, shipment status, and after-sales approvals.
• Manage the service aspect with third-party vendors for all services provided by Woven (including moth treatment, fibre seal, wall-to-wall installation, cut downs, etc.).
• Evaluate third-party vendors through vetting and report cards to ensure quality and standards are consistently met.
• Maintain professional, timely, and proactive communication throughout the order process.
• Support sales representatives by reducing administrative workload and ensuring clients receive consistent updates.

Cross-Department Collaboration

• Facilitate seamless communication between Sales, Production, and Operations to eliminate gaps and reduce last-minute issues.
• Conduct weekly check-ins with assigned sales representatives to review open orders, delivery timelines, and upcoming needs.
• Ensure Operations has full visibility into the sales pipeline to support scheduling, resource allocation, and fulfillment readiness.

Tracking & Reporting

• Maintain accurate records of orders, timelines, and client communications.
• Prepare reports on order status, fulfillment timelines, and performance trends for internal review.
• Contribute to the continuous improvement of communication systems and workflow efficiency.

QUALIFICATIONS

• 3–5 years of experience in client services, sales coordination, or business operations, preferably within luxury goods, interior design, or textiles.
• Exceptional organizational and communication skills with strong attention to detail.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment.
• Experience liaising between client-facing and operations teams.
• Proficiency in CRM, ERP, and project management systems.
• Professional, polished demeanor with strong problem-solving and follow-through skills.

BENEFITS

At Woven, we believe in taking care of our team. As part of our commitment to your wellbeing and professional growth, we offer a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• 15 days of paid time off (PTO), plus company holidays.
• Monthly team lunches and company events to foster culture.

POSITION OVERVIEW

The Production Project Manager will be responsible for the full lifecycle of our bespoke rug program, which accounts for X% of our sales. The role will work directly with our sales team to support all client bespoke requests, from development of construction, pricing, communication with our mills, timely and accurate execution, and quality control.

The ideal candidate thrives in a fast-paced, detail-heavy environment, enjoys problemsolving, and can confidently manage multiple high-stakes projects at once. They should have strong product development experience in rugs, textiles, or adjacent categories (home, apparel, accessories), and the ability to translate a client’s vision into a clear, executable production plan.

This is a highly cross-functional, communication-driven role that requires judgment, autonomy, and a proactive approach to finding solutions.

KEY RESPONSIBILITIES

• Client & Sales Partnership
  • Act as the primary Production point of contact for all bespoke rug inquiries, from initial concept through delivery.
  • Meet weekly with Sales to review development status and address roadblocks.
  • Review order details with Sales to ensure the client’s expectations, vision, and constraints are fully understood.
  • Provide Sales with accurate timelines, development milestones, and production updates to support confident client communication.
  • Flag risks early (lead times, feasibility, technical concerns) and present clear solutions.
• Design & Product Development Alignment
  • Partner closely with Design and Product Development to ensure technical artwork, construction notes, and color references are complete and accurate.
  • Own the workflow for artwork revisions, sample approvals, and final vendor submissions.
  • Ensure all specifications, decisions, and approvals are documented and accurately reflected across systems.
• Vendor & Production Management
  • Manage all communication with international vendors, including development requests, timelines, sample reviews, and technical problem-solving.
  • Track active developments and production progress, following up proactively on outstanding actions.
  • Review vendor feedback and drive quick, clear internal alignment on next steps.
  • Maintain close oversight of shipping timelines, especially for rush or high-visibility projects.
  • Participate in periodic vendor visits to strengthen relationships and execution.
• Process Management & Organization
  • Maintain organized, comprehensive documentation for every custom order, including artwork, notes, approvals, samples, and communication logs.
  • Ensure all details are accurately entered into FileMaker, internal trackers, and handoff documentation for Quality Control and Logistics.
  • Identify workflow gaps and propose thoughtful process improvements to scale and strengthen the Bespoke Program.
• Problem Solving & Troubleshooting
  • Analyze development or production challenges and present solutions, not just issues.
  • Recommend alternative constructions, technical adjustments, or color solutions when needed.
  • Navigate ambiguity calmly and keep orders moving forward through obstacles.
• Travel
  • Occasional international travel for vendor visits (1–2 times per year).

QUALIFICATIONS

• Experience
  • 5–7 years of experience in product development or production, ideally within rugs, textiles, or home décor (fashion or apparel experience considered).
  • Experience working with overseas factories and managing complex development timelines.
  • Strong understanding of technical specifications, artwork interpretation, and color communication.
• Skill Set
  • Calm, thoughtful, and collaborative under pressure.
  • Highly organized with exceptional attention to detail.
  • Strong multitasking ability across multiple projects and communication channels.
  • Exceptional communicator, able to translate clearly between Sales, Design, and Production teams.
  • Proactive, self-directed, and able to anticipate needs.
  • Strong critical thinker with confidence to make independent decisions.
  • High sense of ownership, accountability, and follow-through.
  • Thrives in a “no task too big, no task too small” environment.

BENEFITS

At Woven, we believe in taking care of our team. As part of our commitment to your wellbeing and professional growth, we offer a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• 15 days of paid time off (PTO), plus company holidays.
• Monthly team lunches and company events to foster culture.